Due to the overwhelming amount of parcels that Australia Post has at the moment with Christmas and Black Friday Sales, as well as the delays they're tackling with the floods and train line delays, we're noticing a slight delay in parcels at the moment and a lack in tracking and updates on where the parcels are.
Below is a detailed description of what we're noticing with each parcel service and how you can avoid delays:
Parcel Post:
Standard parcel post is currently taking two weeks or longer; we recommend upgrading to express shipping if you need your items sooner. We have also noticed that tracking updates are often only being completed once the parcel is on board to be delivered that day. If you see your parcel tracking says 'We've got it", that means we've handed it over, and it is on its way to you; if there are no further updates, it does not necessarily mean that the item hasn't moved, in most cases, you'll get an update from Australia Post the day it's being delivered.
Express Post:
We send all of our TENS machines via express post, so your TENS machine will come under this service regardless of what shipping option you select. Express post is currently taking one week or longer, though most are arriving within or right on the one-week mark; we recommend ordering your machine ASAP and allowing time for this disruption to ensure it gets to you in time. Additionally, we recommend purchasing an 'untouched TENS money-back guarantee'. This will cover most of your hire cost in the event the parcel is delayed. As this is a hire service, without the guarantee, we cannot provide refunds for TENS machines that don't arrive in time; please consider the dates you are hiring for if you're not purchasing the guarantee. We have also noticed that tracking updates are often only being completed once the parcel is on board to be delivered that day. If you see your parcel tracking says 'We've got it", that means we've handed it over, and it is on its way to you; if there are no further updates, it does not necessarily mean that the item hasn't moved, in most cases, you'll get an update from Australia Post the day it's being delivered.
If you have any questions or concerns, please reach out to us at sales@thebirthstore.com.au.
