Untouched TENS Machine Hire Money Back Guarantee

We understand that birth can be unpredictable and that, in some cases, you may deliver before the machine is received, meaning you may no longer need the TENS machine.

As the TENS hire is a service, once your machine has left our warehouse, that service has been delivered, and we can no longer provide a refund. Until now...

We recommend purchasing this money-back guarantee to cover yourself should you not be able to use your machine.

This money-back guarantee is designed for those who want it to cover the majority of the costs associated with sending the machine to you so that we can refund you, pending eligibility, without increasing the overall cost for everyone.

Note: The intention of this MBG is to cover those who give birth before they receive the hire, for those who don't even have a chance to use the TENS machine because it hasn't arrived in time, it is not intended for those who had the TENS machine there ready to go and at least had peace of mind that it was there if they needed it. Though, as we don't ask for proof of birth dates to confirm it was received after your birth, the requirements instead are that your machine and all it's accessories must be completely unopened and in the same condition we sent them in.

If you hire the TENS machine and you don't use it at all, once we receive it back, you'll receive a refund on your hire, minus the below cost:

✗ Pre-paid return shipping ($9)

The above relates to the cost of your hire, if you paid shipping for the machine to get to you or if you purchased other products, this is not included in the refund.

To be eligible for a refund, your return must meet the eligibility criteria:

✓ Original TENS electrodes & batteries returned in unused and unopened condition

✓ TENS machine in original condition and unused

✓ All parts provided with the TENS machine to be returned

✓  The purchase of this money-back guarantee must be dated at some point before your machine leaves our warehouse (you'll get an email to confirm when this has occurred) - we recommend purchasing this with the original hire of your machine

✓  TENS machine must be returned by the return date, or $10 increments per week overdue will be taken off the refund total (i.e. 1-6 days overdue, less $10; 7-13 days overdue, less $20 etc.)

✓  You must start the claim process before you send your TENS machine back to us

The process to apply for this guarantee is as follows:

1. Request a refund by emailing www.thebirthstore.com.au and quoting your order number or full name
2. Send the machine back in original condition using the pre-paid return satchel ASAP
3. Upon receiving the machine back, eligibility will be assessed as per the above conditions
4. Pending approval, your refund will be processed less the $9 (return shipping cost mentioned above) and any potential overdue fees (as mentioned above)
5. Should the machine be shown to be used, or in any other condition that goes against our eligibility criteria, you will be notified via email of the outcome

After you purchase the money-back guarantee, you'll be emailed a digital file to download and keep with the information on how you can claim on your guarantee should you need to.